CONTACT US - MyPhotoLighter

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MyPhotoLighter

CONTACT US

 

 

WHICH SIZE SHOULD I ORDER?
We attach the size chart here, and we use two sizes (Our size and convert to US size), which let you have more choices no matter where you come from.

HOW CAN I MODIFY MY ORDER?
We only allow order modification before the product is produced
If you cannot connect to our ticket system above, please email to our support email: myphotolighter@ownercs.com
CAN I RECEIVE MY ORDER IN MY COUNTRY?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

Please note:

If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email:
myphotolighter@ownercs.com

WHEN WILL MY ITEMS BE SHIPPED?
All items are subject to a handling period before they are dispatched..
99% of orders leave the warehouse within 3-7 business days of payment.
We will notify you by email when your items have been shipped.
This refers to the time it takes for items to be shipped from our warehouse to the destination.

HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders.
It may take up to 3-5 business days after your order has shipped for your tracking information to become available online (it may take longer depending on how fast the postal services are processing shipments).
You can track your order via below link: https://www.17track.net/en
WHAT IS YOUR RETURN AND REPLACEMENT POLICY?
Because our products are printed and unique, we only return or replace your order in one of those requests below:

The products have been crashed or damaged.
The print quality is blurry or not the same as pictures on our website.
Different design or size from your order.
If you cannot connect to our ticket system above, please email to our support email: myphotolighter@ownercs.com
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
You can find the attached pictures for example:
Picture of the shipping label
Picture of product SKU
Picture of the product and the error you found out (material flawed, different design, different size)
Customer service email: myphotolighter@ownercs.com

Soufeel Jewelry limited 2340560
Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.

The website is jointly operated by Soufeel Jewelry Limited and NOVA SILK ROAD SARL