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If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an email to myphotolighter@gmail.com with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!


If you need to change the shipping address, please send us an email to myphotolighter@gmail.com with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!


If the product arrives defective, we will reprint and resend it free of charge. Please send us an email to myphotolighter@gmail.com with a picture of your item and order number. We will reprint your item and ship it to you within seven business days

If your product has quality problems, wrong patterns,missing product, etc., we will be able to recreate it for you. Please send us an email to myphotolighter@gmail.com and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return and exchange your items within 14 days after receiving your order.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Myphotobags is not responsible for replacing these items.


Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.


Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a $9 restocking fee.

myphotobags.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives. 

Personalized items are one-of-a-kind, those cannot be returned unless they are defective or damaged.